Legal
Privacy Policy
This Privacy Policy explains how Shell Pros USA LLC ("Shell Pros USA", "PROS", "we", "us" or "our"), including its Shell Pros and Panel Pros divisions, collects, uses, protects and shares information when you visit shellprosusa.com, submit a form, call us or receive text messages from us.
Who we are
Shell Pros USA LLC
19 Chapel St, Newark, NJ 07105
Phone: (888) 643-2442
Email: info@shellprosusa.com
Information we collect
- Information you provide: your name, email address, phone number, company name, project details and any other information you enter in our contact or bid request form, or share with us by phone, text or email.
- SMS consent records: whether you opted in to receive text messages, the date and time of your consent and the form or page where it was given.
- Technical information: basic data sent by your browser, such as IP address, device and browser type, pages visited and referring website, collected through standard server logs and cookies.
How we use your information
- To respond to your inquiry, prepare bids and estimates, and schedule calls, site visits and appointments.
- To send you text messages and emails about your inquiry, project or appointments, when you have agreed to receive them.
- To send promotional or marketing text messages only if you separately opted in to receive them.
- To operate, maintain and improve our website and services, and to comply with legal obligations.
Text messaging (SMS) and mobile information
If you check a consent box on our form, you agree to receive text messages from Shell Pros USA LLC at the phone number you provided. Consent to receive text messages is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Program details are described in our Terms & Conditions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information sharing described in this policy and will not be shared with, sold or rented to any third parties or affiliates.
How we share information
We do not sell your personal information. We share information only with service providers that help us run our business, such as our website host, customer relationship management (CRM) platform and messaging or email providers, and only so they can perform services for us. These providers are required to keep the information confidential and may not use it for their own marketing. We may also disclose information when required by law or to protect our rights. In all cases, SMS opt-in data and consent are not shared with third parties for marketing purposes.
How we protect information
We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections and access controls, to protect the information we collect. No method of transmission or storage is completely secure, but we work to protect your information and limit access to the people who need it.
Data retention
We keep your information for as long as needed to respond to your inquiry, deliver our services, keep records of consent and meet legal or accounting requirements.
Your choices
- Reply STOP to any text message to stop receiving texts. Reply HELP for help.
- Use the unsubscribe link in any marketing email to stop receiving those emails.
- Contact us at info@shellprosusa.com or (888) 643-2442 to access, correct or delete your information.
Cookies
Our website may use cookies and similar technologies to keep the site working and to understand how it is used. You can disable cookies in your browser settings; some features may not work as intended.
Children's privacy
Our website and services are intended for businesses and adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised.
Contact us
Questions about this policy can be sent to Shell Pros USA LLC, 19 Chapel St, Newark, NJ 07105, by email at info@shellprosusa.com or by phone at (888) 643-2442.